How do I order?

 Hello, we currently do not fulfill orders to end customers. Please excuse us. From the bg-look.com Team

To place an order at the online shop bg-look.com is made really easy.

When you choose a product(s) you have to add them to the shopping bag. After that you have to sign in and to type your personal and address details unless you didn't do it in advance.

To register at bg-look.com is really simple and easy.It is mandatory in order to make your shopping easy in future.The registration details which are highly confidential, we use them only as information to whom and where to do the delivery of the ordered product(s).After you have registered successfully you will be automatically turned back in the shopping bag where you have added your product(s).

On the page with the full shopping bag you will see your details and the payment methods.Please check your personal and address details. If you have made a mistake you can do changes on the "my details" page.

After you have checked that your details are correct, it follows to choose the payment method.After you have chosen how to pay, you just click on the button "checkout" and your order is completed.

Why do we use your personal information?

We will use your personal information to manage the B & D online shopping process by processing your orders and returns of items through our online services, and sending you notifications of delivery status or delivery problems for your items, incomplete data about delivery and other logistics issues. We will use your personal information to manage your payments.

We will also use your data to be able to deal with complaints and product warranty issues.

Your personal data is used to identify you, validate the statutory online shopping age, and to verify your address to external partners.

We want to offer you various payment alternatives and we will conduct an analysis, including your payment history and credit checks, to find out what payment alternatives you have.

What personal data do we process?

We will process the following categories of personal data

* contact information, such as name, address, email and phone number

* credit information

* Order information

If you have a B & D account, we will also process your personal data provided in connection with the account, such as:

* Account number

* shopping history

Who has access to your personal information?

Your personal data that is forwarded to third parties is only used to provide the above services, for example to companies validating your address, mailing agents, warehouse companies, and vendors in connection with the delivery of your order. Payment service providers for your payment. Credit agencies / banks for identification and credit checks and collection agencies.

Please note that many of these companies have an independent right or obligation to process your personal data.

 

What is the legal basis for processing your personal data?

The processing of your personal data is necessary for B & D to perform the management and delivery of your order.

How long do we store your data?

We will store your data while you are an active client.

If you have any further questions, please, don't hesitate to contact us. We will help you with great pleasure. 

At the moment we can answer to your enquiries in Bulgarian, English and French.

Enjoy your shopping!!!